Gusto Customer Service Phone Number 993-5485, Email, Help Center

gusto customer service

The Gusto Help Center also provides support articles to help customers navigate the platform and provide answers to common questions. There are help articles designed for employers and administrators, employees who need support with self-service functions, contractors, and account partners. Another great time saving feature is Gusto’s extensive and customizable onboarding tools. Gusto also makes it easy to create or remove software accounts for new hires in Google Workspace, Microsoft Office 365, Slack, Zoom, Dropbox, Asana, Box and GitHub. The customer service representatives are knowledgeable and always very helpful. If they don’t know the answer immediately, they are wonderful to escalate the issue to someone who can help.

  • If you’re pressed for time, you can save mid-payroll and return to your data later.
  • However, Gusto is not a recruiting or talent management software solution.
  • We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world.
  • You can create customizable onboarding checklists that include tasks that your new hires must complete.
  • Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind.

Learn all about business accounting with our free ultimate guide. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or https://www.bookstime.com/ otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser’s responsibility to ensure all posts and/or questions are answered. After an in-depth review process, our experts gave Gusto a 5-star rating. Gusto is trustworthy when it comes to handling secure and sensitive data.

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With their passion, insight and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. Pre-COVID this company was great, but unfortunately they only keep going down hill. They are not filling our taxes properly, and every month we have to contact them about billing errors. If you are using their service I recommend double checking everything, from taxes to billing. If you are waiting on your paycheck to be processed from an employer, Gusto will not tell you if your paycheck has been processed. You will only see your paycheck post after it has been deposited into your account. Gusto would like you to contact your employer’s payroll department to see if Gusto is processing your paycheck – seems inefficient.

In addition to customer reviews, you can view customer stories on Gusto’s website. Gusto’s integrations have become far more diverse than in the past. The company supports 131 integrations and an API for developers. The integrations cover everything from accounting to time tracking, point of sale, project management, expense tracking, and more. Gusto makes it easy to manage your company’s benefits all in one location. Gusto’s health benefits are available in 38 states and Washington DC, with plans to expand coverage. You can view which benefits you currently offer, which ones you don’t, what you have enrolled for, and when the coverage begins.

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Add great customer support and upfront, affordable pricing to all of this, and it’s easy to see why Gusto receives so many positive reviews from its customers. The entire process of running payroll takes only a few minutes, even if you thoroughly check your team’s hours worked and time off.

Pasquesi Partners shares tips and information through free articles and resource publications on tax planning as well as specific guides for businesses and individuals. Yousef Fatehpour is a Junior Research Analyst at SoftwarePundit. He graduated from University of California, San Diego, where he studied Human Centered Design and Communications. His work at UCSD’s Design Lab emphasized UX research and product management.

Gusto HR Software

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. gusto login Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month.

A few more useful HR solutions include offer letter templates, anonymous employee surveys, an employee handbook builder, and time tracking tools. Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

The Gusto team is aware of the trouble in running payroll for new users and as a result, provides a set of useful training tips and materials, as well as access to specialized help. For the features, usability, and price, Gusto is a great option for small-medium businesses.

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Furthermore, 3 different customer support representatives definitively stated that all the the additional benefits providers we get from Gusto DO NOT get their bank account details from Gusto. They were incorrect about this too and the issue still hasn’t been resolved after more than 2 weeks of constantly badgering their team. Our modern approach to small business accounting and tax services simplifies financial management for entrepreneurs and small business owners. Gusto’s customer support team is helpful but not available through live chat. Phone hours are between 12pm to 5pm EST, Monday through Friday.

Gusto and QuickBooks Payroll also offer multiple plans with additional HR features for bigger businesses. If you own a midsize business planning on growth, either pick is more scalable than a one-plan provider like OnPay or Patriot Payroll. I had some initial problems that had me very concerned about my company using this service for my paycheck. However after a few hiccups the company was very responsive and did an outstanding job with communicating with me. As soon as all of the hiccups were addressed they reached out to make sure my account was setup to receive payment as scheduled.

Gusto offers unlimited payroll runs per month for all plan levels. Gusto can be used to pay both employees and independent contractors, eliminating the need to use multiple platforms to process payments. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. We used to use the big company who sold us on all sorts of features we didn’t need. Anytime we have a question, we get an answer the same day. When we don’t understand how something works, they take the time to help us understand.

Gusto’s Simple plan has a robust set of features that helps streamline the process of hiring and managing employees. However, to get the most out of Gusto’s onboarding and HR tools, you’ll need to sign up for the Premium plan. Compared to other payroll software, Gusto’s offerings are decidedly robust. Beyond full-service payroll tools, Gusto’s HR tools and benefits administration are on par with those offered by the leaders in the payroll industry, such as ADP Payroll and QuickBooks Online Payroll. Gusto customers appreciate the software’s commitment to making payroll easier by offering tons of payroll resources, unlimited support, and useful automation.

What are Gusto users saying about the software?

They promise someone will follow up over email, which only happens 50% of the time. The email follow up totally misunderstands the problem and links some unhelpful and generic article. I then follow up over email again and do not get a response. Additionally, if you purchase Gusto’s most expensive plan, your business gains access to a certified HR representative.

What is the difference between gusto and ADP?

ADP offers workers' compensation, retirement options via 401(k), and health and business insurance. With Gusto, there are no administration fees to enroll in workers' comp or health benefits – you'll only pay the premiums. Also, there are no set up fees for 401(k) retirement plans and 529 college savings.

We really like how easy it is to see everything going on with your team at a glance. Gusto allows small businesses to offer affordable health care and financial benefits to their employees. However, Gusto does not support benefits in certain states.

Customer Service

And if you want free multi-state payroll, a provider like OnPay (or one like SurePayroll, which charges just $10 per month per additional state) might suit you better than the Gusto payroll service. We love that even with Gusto’s cheapest plan, the software automates just about every payroll task. That automation is a lifesaver for busy small-business owners who literally can’t afford to waste time manually running payroll every single pay period. As a cloud-based payroll solution, Gusto is compatible with nearly any device so long as you have an internet connection. There are no mobile apps for employers at this time, although you can run the software on your mobile browser. Employees have access to the Gusto Wallet mobile app to manage their earnings. Companies with employees in multiple states will need to enroll in the Plus or Premium plan to gain access to multistate payroll functionality.

gusto customer service

If you’re paying contractors only, you can skip the monthly base fee—Gusto’s contractor plan costs $6 per contractor paid per month. Not sure if Gusto’s payroll service is the right fit for you? Explore other payroll processing options on our list of the year’s best payroll companies. Many—though not all—payroll software solutions let you make unlimited payroll runs, which means you can process payroll as frequently as you need to instead of being limited to just one or two runs a month. But the Gusto payroll service also lets you run unlimited off-cycle or bonus payrolls.

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